News Articles

NEW POLICIES: Assistance Animals Policy & Vendor/Contractor Policy
Posted on Jul 21st, 2022

Greetings Highland House Unit Owners - 
Your Board of Directors would like to make all owners aware of two new policies that were recently approved and implemented at the July 14th Board meeting. 
ASSISTANCE ANIMAL POLICY: The Board has met and discussed the increased presence of service animals and emotional support animals in the building. We have found that often times when assistance animals are witnessed in the building, there is confusion related to the provision in the governing documents which prohibits animals and what is permitted under the Americans with Disability Act (ADA). In an effort to outline proper guidelines for the health, safety, and welfare of all owners and guests with relation to assistance animals being present in the building, the Board and management team felt it prudent to establish a policy to support the accommodation of assistance animals in accordance with federal and state laws. You can find a copy of the Association’s Assistance Animal Policy HERE. Please note that this policy outlines the parameters of what constitutes an assistance animal and all assistance animals present in the building must meet the definitions and follow the guidelines contained within. Management and staff will continue to enforce Article 10.15 with relation to animals present in the building that do not qualify as assistance animals. 
CONTRACTOR POLICY: Click HERE to view the newly adopted Vendors and Contractors Policy. This policy was born out of the necessity for official guidelines for vendors and contractors performing work within the building in an effort to protect the building, common areas, adjoining units, and the enjoyment of time spent at Highland House for all owners and guests. This policy also applies to any owners performing their own renovation work. The policy outlines various requirements such as insurance coverage, licensure requirements, allowable work hours, garbage and debris disposal, and other basic guidelines. Owners should provide a copy of this policy to their contractors at the time of engagement. It is incumbent upon unit owners to ensure that their contractors remain compliant with the policy throughout the duration of their work at the property.   
If you have any questions regarding either of these policies, please don't hesitate to reach out to Meredith McNeely at or 850-797-9058.
Best regards, 
Your Board of Directors
Kristin Zemis, Mark Pendleton, and Chase Rouse
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